TimuleLegacy Lab

Terms & Conditions

The terms governing your access to and use of Timule.

Version 1.0 Last updated

Operator: LEGACY LAB LTD, trading as Timule

1. Your agreement with us

These Terms govern the Timule location-linked memory and sharing service. Timule is operated by LEGACY LAB LTD, a company registered in England and Wales with company number 17082307. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. “We”, “us” and “our” mean LEGACY LAB LTD. “You” means the person using Timule.

You enter into this agreement when you affirmatively accept these Terms through Timule’s account or legal-acceptance process. You must have an opportunity to read them before accepting. If you do not agree, do not complete acceptance or use account features requiring it. You may still contact us, exercise privacy rights or request account deletion.

The content and safety rules in these Terms apply throughout Timule. Community Guidelines and an AR Safety Notice made available alongside these Terms provide additional guidance and feature-specific rules. We make any binding additional rules available before asking you to accept them. They do not override these Terms or mandatory legal protections; changes are subject to section 18.

Our Privacy Policy explains how personal information is processed. Acknowledging that policy or accepting these Terms is not blanket consent to all uses of personal information. A separate choice is required where the applicable law requires consent.

For support, complaints and legal notices, contact admin@legacylabgroup.com or write to our registered office. Please identify the issue so that it can be handled appropriately. We may contact you through Timule or your registered email about account, security, service and legal matters. Optional marketing communications, if offered, have their own applicable requirements.

2. Eligibility and your account

You must be at least 16 years old, or meet a higher minimum age required for the service in your country. Provide an accurate date of birth and other necessary eligibility information. Do not create an account for someone who is ineligible, misrepresent your age or help another person bypass an age or safety restriction.

Where local law requires a parent or guardian’s permission for you to enter this agreement, you must have that permission. It does not override Timule’s minimum age. We may restrict access while reviewing a genuine eligibility concern. Contact us to challenge an incorrect result.

Keep the information needed for account administration accurate and up to date. Your profile name need not be your legal name, but you must not impersonate another person, falsely claim an affiliation or use a misleading identity to cause harm. You must have authority to use any organisation’s name or content that you represent.

Keep your sign-in details secure, use a device you are entitled to use and notify us promptly about suspected unauthorised access. Do not sell, rent or transfer your account without our written agreement. Supported third-party sign-in and device biometric features also depend on the relevant provider and your device settings.

You are responsible for your own intentional or negligent misuse of an account. You are not automatically responsible for every unauthorised action merely because it occurred through your account. Nothing in this section excuses a security failure for which we are legally responsible.

3. What Timule provides

Timule lets you create and view memories, connect them to places, organise or contribute to journeys, create revisits, select audiences, share access and interact through supported social features such as follows, likes, comments and replies. Map and augmented-reality features depend on device support, permissions and availability. Features can differ by release and country.

A memory is content and its associated information, such as a photograph, video, caption, place and visibility setting. A journey organises memories or provides a shared context for them. A revisit is a separate contribution connected to an earlier memory or its history. These are digital service features, not ownership rights over real-world places.

Timule is not an emergency service, a personal-safety guarantee, a navigation authority, a land registry or a legal will or inheritance service. A map pin does not reserve a location, grant permission to enter it or prove someone was physically present. Content and location information can be incomplete, inaccurate, outdated or unavailable.

Timule is not a guarantee of permanent or unchangeable storage. Keep separate copies of important material. That recommendation does not remove our duty to provide the service with reasonable care and skill or your applicable statutory rights.

4. Permission to use Timule

Subject to these Terms, we give you a personal, limited, non-exclusive and non-transferable permission to access Timule and use the application on devices you own or are authorised to use. We retain ownership of our software, branding and other intellectual property. Other people retain their rights in their content.

Do not copy, resell, distribute, modify or reverse engineer the application except where an applicable licence or mandatory law permits it. Do not bypass authentication, app-integrity checks, access controls or technical safety restrictions. Open-source components remain governed by their applicable licences.

The applicable app store’s usage rules also apply. For an Apple App Store version, the Apple Standard Licensed Application End User Licence Agreement applies unless a separate custom application licence is expressly provided. These Terms govern the Timule service and do not purport to replace that store licence or remove non-excludable rights against any responsible party.

5. Your content and our limited licence

You keep the rights you hold in your content. Uploading a memory does not transfer your copyright to us. Creating a revisit or participating in a journey does not transfer another contributor’s rights to you.

You must own the rights needed to submit content or have the necessary permission or other lawful basis. This includes rights in photographs, videos, music, artwork and text, and any relevant privacy or other rights of people depicted or identified. A song being audible in a video, or content being available elsewhere online, does not itself give permission to republish it. Applicable copyright exceptions remain available where the law provides them.

To provide the service you request, you grant us a non-exclusive, worldwide and royalty-free licence to host, store, copy, transmit, display and make technical adaptations to your content for that purpose. Examples include thumbnails, media compression or conversion, authorised previews, caching and formatting for maps or AR. The worldwide scope reflects an online service; it is not permission to disregard your audience choices or privacy law.

We may allow service providers to perform those activities for us and allow recipients to use content through the features and permissions you choose. We may process relevant content to operate access controls, investigate reports, moderate the service or comply with law. This licence does not authorise selling your content, unrelated commercial exploitation or using private content in an external advertisement without additional lawful permission.

The licence lasts only while needed for these purposes. After deletion or closure, it continues only to the limited extent necessary for a lawful, disclosed residual use, such as completing deletion, preserving required evidence or maintaining an independently authorised contribution. It does not override an erasure right or justify keeping identifiable material indefinitely.

Do not submit confidential information you are not entitled to disclose. Feedback about Timule may be used to improve the service without a payment obligation, but this does not grant rights over unrelated content or override an expressly accepted confidentiality agreement.

6. Audiences, direct sharing and invitations

Check the content, location and audience before publishing or sharing a memory. Public content can be encountered by people beyond your followers. Other content can be restricted to you, selected people, journey participants or a combination of permitted access routes.

A direct share grants access to the relevant recipient in addition to any underlying audience permission. It does not necessarily change the memory’s base privacy setting, make the recipient a journey member or grant access to other memories. Supported actions such as commenting or liking remain subject to the service’s permissions.

One memory can have several access routes. Revoking a direct share, changing one audience setting or removing journey membership may not remove a different, independent permission. Review the audience, journey placements and “Shared with” controls together. Owners can revoke the grants they control; a recipient does not acquire ownership or a perpetual right of access.

An external invitation is intended to be claimed through Timule’s invitation process. Merely opening a link is not the same as a successful signed-in claim. A link can be forwarded, and someone other than the intended recipient may claim it first. After a valid claim, the grant is associated with that account and the consumed invitation cannot be reused for another recipient. Expiry or revocation also prevents a claim where those controls apply.

Review claimed recipients and remove unwanted access. Possession of a link is not proof of a person’s real-world identity. Revocation cannot retrieve a screenshot, photograph or other independent copy already made outside our control. We remain responsible for our own processing and access controls; this warning does not waive that responsibility.

7. Journeys, collaboration and revisits

Joining or administering a journey does not give you ownership of every contribution in it. Respect each contributor’s rights and use the available audience and management controls. Removing a journey placement, leaving a journey and deleting a memory are different actions.

Your contribution can coexist with independently created material from other people. Deleting your original memory does not automatically delete their revisits or give you authority over their content. Conversely, another person’s interest in keeping a timeline does not remove your rights over your personal information or copyrighted material.

A journey may continue for remaining participants when an owner leaves or closes an account, depending on the available functionality. We may restrict functions or preserve necessary structural information to handle the change responsibly. We do not promise an automatic transfer of ownership unless the feature expressly provides one.

Revisit and nearby features can require you to be within the distance specified by the app and to enable the necessary location or camera functions. Technical eligibility does not establish a safe route, lawful access or entitlement to someone else’s content.

8. Safe use of locations, cameras and AR

Use Timule only where you can do so safely and lawfully. Stop in a safe place before operating AR, taking photographs or interacting with a pin. Do not use these functions while driving, cycling, crossing a road, operating dangerous equipment or doing another activity that requires your attention.

Do not enter private property without permission or enter military, railway, construction or other restricted or hazardous areas to access a memory. Check actual signs, conditions and local restrictions. A digital marker cannot grant permission or make an inaccessible place accessible.

GPS, maps, geospatial recognition and AR placement can drift, fail or change. Lighting, obstacles, indoor conditions, device capabilities and network availability can affect accuracy. An arrow, distance or nearby reminder is not proof of a safe route or an exact physical position. Digital objects are not physical objects.

Respect the people around you. Do not record where it is prohibited or where someone reasonably expects privacy. Do not use Timule to stalk people, expose private addresses, reveal a child’s routine or encourage unwanted visits. Report or remove a placement that creates a genuine safety or privacy risk.

AR can use camera, movement and location information, including processing by supporting providers, as described in the Privacy Policy and relevant activation notice. You may decline permissions and use features that do not require them. No part of this section excludes responsibility that the law does not allow us to exclude.

9. Acceptable use and prohibited content

These rules apply to memories, profiles, comments, replies, journeys, invitations, sharing and other supported interactions, including content shared with a restricted audience. Follow applicable law and the Community Guidelines provided with the service.

You must not create, solicit, distribute or facilitate child sexual abuse or exploitation, grooming, sexual extortion, non-consensual intimate imagery or sexualised content involving minors. Pornography and explicit sexual content are not permitted. A claim that material is synthetic, humorous or private does not excuse prohibited exploitation or abuse.

You must not threaten, stalk, harass or coerce people; engage in hateful abuse; promote terrorism or violent criminal activity; encourage suicide, self-harm or dangerous acts; operate scams; distribute malicious software; or disclose personal information unlawfully. Legitimate discussion, reporting and support must still be presented safely and lawfully.

Do not infringe intellectual property, privacy or other rights. Do not impersonate someone to deceive or harm, manipulate location or engagement to mislead, submit malicious or knowingly false reports, spam invitations or comments, scrape private content, interfere with the service or create accounts to evade enforcement. Do not circumvent access restrictions, including by attempting to use retained media links or cached data after authorisation has ended.

You may not use Timule to sell or arrange prohibited or illegal goods or services. Any permitted commercial or promotional content must have the necessary rights and disclosures. Its presence does not imply sponsorship by Timule or permission from the owner of the real-world location.

10. Reports, moderation and appeals

Use Timule’s reporting and blocking controls where available or contact admin@legacylabgroup.com. Identify the content, account or location, explain the concern and provide enough information to locate it. You do not need an account to report by email. Do not send or redistribute illegal images as attachments; identify where they appear instead.

We assess reports in light of seriousness, urgency, context, available evidence, repeated behaviour and legal duties. Action can include limiting distribution, removing content or a placement, restricting sharing or contact, suspending an account or ending access. We may act before notifying a person where necessary to protect someone, prevent abuse or comply with law.

We do not promise that every item is reviewed before publication or that all harmful content is detected immediately. That does not reduce our responsibility to operate appropriate safety systems and handle reports. Authorised reviewers may access relevant content and contextual evidence, including restricted-audience content, for those purposes. We preserve or report information to competent authorities where lawfully required.

Where lawful and reasonably possible, we explain a material restriction and how to request review. Email our contact address, preferably marked “Timule moderation appeal”, identifying the decision and why you dispute it. You can also complain about reporting or blocking failures and how a safety concern was handled. We consider the available information, correct errors where appropriate and explain the outcome, subject to necessary safety and investigation restrictions.

Reporting is not a substitute for emergency assistance. No clause removes an applicable court remedy, statutory complaint route or independent dispute-resolution right.

12. Deleting content and closing your account

If you can sign in, open Settings > Account Management > Delete account in Timule and follow the confirmation steps. If you cannot sign in or use the in-app option, use our website deletion request form or email admin@legacylabgroup.com, marked “Timule account deletion”. You do not need to reinstall the app to send a request. External requests require account ownership verification before processing; submitting a request does not immediately delete your account.

Account deletion in Timule is immediate and permanent after you complete the confirmation steps. There is no waiting or recovery period. Some data cleanup may continue after you are signed out. Registering again with the same email does not restore a permanently deleted account.

Uninstalling Timule does not delete the account. Signing out, blocking someone, leaving a journey, removing a placement or revoking a share are not substitutes for account deletion. The permanent account-purge process includes linked memory-creation analytics and relevant account/device bindings as described in the Privacy Policy.

Deleting an original memory with a revisit chain can preserve a timeline snapshot containing a thumbnail, caption, identity references, creation time and location, while the original full memory becomes unavailable. Independently created revisits are not automatically deleted. Comments in surviving discussions can remain with the author shown as “Deleted account”.

Those residual records remain subject to the Privacy Policy, lawful retention limits and your applicable rights. You can request erasure or redaction of remaining personal information. Other people’s independent contributions, lawfully retained evidence and copies outside our control may remain. No licence in these Terms overrides a statutory erasure obligation.

13. Availability, local caching and testing

We aim to provide Timule with reasonable care and skill. Availability can be affected by maintenance, connectivity, device compatibility, operating-system behaviour and supporting providers. We do not promise uninterrupted operation, perfect AR accuracy or every reminder being delivered at a particular time.

To improve responsiveness, Timule can keep local presentation records and media caches. Some screens can briefly show a previously loaded state while current service information and access rights are checked. A cache does not grant continued access after deletion or a loss of permission. Some persistent account-scoped caches can survive ordinary sign-out; their handling and retention are explained in the Privacy Policy.

A screen showing unfinished content or a pending upload is not necessarily confirmation that it has been published. Connectivity or authorisation failures can delay or prevent an action. Follow the app’s success or error indication and keep separate copies of important originals. This does not excuse a service failure for which we are responsible.

A release identified as beta or closed testing can contain incomplete features or defects. Avoid unnecessary sensitive test data and keep copies of important material. Feedback helps identify problems, but participation does not require a favourable review or public endorsement. Test status does not remove privacy, safety or non-excludable consumer obligations.

14. Changes to the service, charges and third parties

We may make reasonable changes to maintain security, comply with law, correct errors, improve compatibility or develop the service. For a change that materially disadvantages you, we give reasonable advance notice where practicable, explain the change and allow you to stop using the affected service. An urgent legal or security issue may require earlier action, with an explanation when appropriate.

If we discontinue Timule or a major feature, we give reasonable notice and an opportunity to retrieve available content where practicable and legally permitted. We handle any paid entitlement and personal information according to the applicable agreement and law. We do not reserve an unrestricted right to remove a paid-for benefit without an appropriate remedy.

These Terms do not themselves create a charge, subscription or recurring payment. A paid feature, if introduced, must have clear pricing, renewal, cancellation and applicable refund information before purchase. Continuing free use does not by itself enrol you in a paid subscription.

Your mobile provider may charge for data or connectivity. Third-party websites, sign-in, maps, AR and platform functions are also subject to their applicable terms and privacy information. A link or integration does not necessarily endorse third-party content. We remain responsible for our own obligations and subcontracted performance to the extent required by law.

15. Suspension and termination

We may restrict or end access where reasonably necessary because of a serious or repeated breach, a genuine safety or security risk, legal requirements or an inability to lawfully provide the service. Our response must be proportionate; this clause is not a right to remove mandatory protections or avoid an obligation already owed.

Where safe, lawful and practical, we explain the reason, provide a way to challenge an incorrect decision and allow a reasonable opportunity to retrieve content that is lawful to provide. We may withhold material that is unlawful, creates a serious risk or must be preserved for an investigation. Ending access does not authorise indefinite retention of personal information.

Provisions that reasonably need to continue after termination remain effective only to the extent necessary and lawful. These include outstanding lawful payment obligations, limited residual content permissions, privacy and deletion duties, intellectual-property protections and dispute provisions.

16. Our responsibility and your rights

Nothing in these Terms excludes or limits responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or remedy that cannot lawfully be excluded or limited. Your applicable consumer and data-protection rights remain available.

Where we breach this agreement or fail to use reasonable care and skill, we are responsible for resulting loss or damage that is foreseeable. Loss is foreseeable where it is an obvious consequence or was reasonably contemplated by you and us when the agreement was made. Applicable law can provide additional or different protections.

Timule is offered for personal use under these consumer Terms. To the extent permitted by law, we are not responsible under this agreement for business losses such as lost commercial profits, business opportunities or interruption. A separately agreed business service is governed by its applicable agreement. Ordinary personal loss is not reclassified as business loss by this paragraph.

We are not responsible for loss caused solely by your unlawful conduct or another party’s independent actions where the law does not make us responsible. We do not avoid responsibility for our own failure merely because an incident involves a third party, cached information, inaccurate location data or AR. Take reasonable steps to limit avoidable loss once aware of a problem.

These Terms do not impose a blanket consumer indemnity, compulsory arbitration, waiver of class or representative proceedings where available, or a nominal universal liability cap. Any responsibility you have for your own breach depends on the applicable law and circumstances.

17. Governing law and complaints

These Terms are governed by the laws of England and Wales. For consumers, this choice does not remove mandatory protections of the law of the country where you habitually live. The courts of England and Wales have non-exclusive jurisdiction, and you may bring a claim elsewhere where mandatory law gives that right, including an applicable court in your home jurisdiction.

Contact admin@legacylabgroup.com with a service complaint and the outcome you seek. We assess complaints and respond appropriately. Privacy complaints and information-rights requests follow the procedures in the Privacy Policy. Contacting us does not remove an urgent court remedy or a right to complain to a regulator.

A required local supplement or mandatory law takes priority where it gives a different protection. The service’s language does not remove a right to legally required information in another language.

18. Changes to these Terms and general provisions

We may revise these Terms for a genuine reason, such as a legal, security, service or operational change. We identify each new version and revision date, explain when material changes take effect, provide appropriate notice and obtain renewed acceptance where required. We do not make changes retrospectively to remove accrued rights. If you do not accept a material change, you can stop using the service and request closure without losing rights that already arose.

Our legal-acceptance records identify the version accepted by an account. You can request a previous version from our contact address. A change to the Privacy Policy does not, by itself, create a new content licence or constitute consent to a new analytics purpose.

An unlawful or unenforceable provision is ineffective only to the necessary extent; the remainder continues where it can operate fairly. Delay in enforcing a right is not a permanent waiver. We may transfer this agreement as part of a genuine business transfer only where your protections are not materially reduced and appropriate notice is provided.

These Terms do not create an employment, agency or partnership relationship. Except where mandatory law or the applicable app-store licence provides otherwise, a person who is not a party has no independent right to enforce these service Terms. Nothing excludes a legally binding statement or remedy that the law says cannot be excluded.