Delete your account
Delete your account in Timule
- Go to Settings > Account > Delete account.
- Follow the deletion steps shown in the app.
Can’t access Timule?
Use the account deletion request page.
Timule support
Help with Timule
Everything you need to know about using Timule.
Account and sign-in
Timule supports email and password, Google and Sign in with Apple on supported Apple devices.
Verify your email
- Open Timule’s verification email.
- Confirm your email address.
- Return to Timule and select Check verification.
Reset your password
Select Forgot your password? when signing in. For Google or Apple recovery, follow that service’s steps.
Location permissions
Timule uses location for nearby Memories, placing Memories, Revisits and AR.
Check your location settings
- Turn on Location Services in your device settings.
- Allow Timule to use your location.
- Return to Timule and try again.
Memories
A Memory can include a photo or video, a caption and its place.
Before publishing
- Choose who can see it under Privacy.
- Allow camera, photo, microphone or location access when needed.
Memory Journeys
A Memory Journey brings related Memories and people into one shared story.
Who can open it
- Private: invited members only
- Public: discoverable, while private Memories stay hidden
Manage a Journey
Owners can edit details and members. Find archived Journeys under Settings > Memories.
Revisits
Near a placed Memory, you can create a Revisit and use the original image to frame your new shot.
If Revisit is unavailable
Check camera and location permissions, then move closer to the place.
Map and AR
The Home map shows Memories available to you. Nearby Memories may offer Find in AR or Revisit.
AR needs
- Camera and location access
- A supported device
- A good GPS signal
Notifications
Notifications can include
- Journey invitations and activity
- Likes and comments on your Memories
- Nearby Memories
Manage notifications
Use your device settings or mute an individual Journey. Archived Journeys remain muted.
Reports and blocks
Report something
Report a Memory or message from its options. The reported item is immediately hidden from your view.
Block someone
Blocking hides that person’s content and prevents them from messaging you.
Report a location
If a Memory appears somewhere dangerous, private or restricted, report it in Timule. Location-based features may be limited where necessary.
Still need help?
Send us a message through the contact form.
It helps to include
- Your device type, such as iPhone or Android
- What you were trying to do
- The error message you saw
- A screenshot, if it helps explain the problem
For your security: never send your password, sign-in code or recovery key.