Support
Support for getting started, using Timule, troubleshooting, privacy and safety, and managing your account and data. Contact us if you need more help.
Getting started
Account and sign-in
Timule supports email and password, Google and Sign in with Apple on supported Apple devices.
Verify your email
- Open Timule’s verification email.
- Confirm your email address.
- Return to Timule and select Verify.
Reset your password
Select Forgot your password? when signing in. For Google or Apple recovery, follow that service’s steps.
Using Timule
Memories
A memory can include a photo or video, a caption and its place.
Before publishing
- Choose who can see it under Privacy.
- Allow camera, photo, microphone or location access when needed.
Memory journeys
A memory journey brings related memories and people into one shared story.
Who can open it
- Private: invited members only
- Public: discoverable, while private memories stay hidden
Archived journeys
In Settings > Display & Content, turn on Archived journeys to show your archived journeys.
Revisits
Near a placed memory, you can create a revisit and use the original image to frame your new shot.
If revisit is unavailable
Check camera and location permissions, then move closer to the place.
Map and AR
The Home map shows memories available to you. Nearby memories may offer Find in AR or Revisit.
AR needs
- Camera and location access
- A supported device
- A good GPS signal
Notifications
Notifications can include journey invitations and activity, likes, comments and nearby memories.
Manage notification preferences in Settings > Notifications or in your device settings.
Archived and muted journeys
Archiving a journey silences its activity notifications. Restoring it keeps your separate mute preference unchanged. Archiving does not clear unread activity.
Troubleshooting
Location permissions
Timule uses location for nearby memories, placing memories, revisits and AR.
Check your location settings
- Turn on Location Services in your device settings.
- Allow Timule to use your location.
- Return to Timule and try again.
Privacy & Safety
Reports and blocks
Report a concern
Use the options on a memory, comment or account to report a concern. After reporting a memory, you can choose Hide this memory. Reporting alone does not hide it.
Review submitted reports in Settings > Privacy & Security > Activity & Reports > Submitted reports.
Block an account
Use Block account from an account’s options. Manage blocked accounts in Settings > Privacy & Security > Blocked & Hidden Content. Blocking an account is different from hiding one memory.
Read the safety guide for child safety, reporting concerns, location privacy and AR precautions.
Child Safety
You must be at least 16, or meet a higher minimum age required in your country. A parent or guardian’s permission does not override this minimum age.
Timule has zero tolerance for child sexual abuse and exploitation. Use Timule’s in-app reporting tools to report a concern, or email admin@legacylabgroup.com.
Child safety standards ? Community Guidelines ? Age requirements
Location & AR Safety
Before sharing a memory near a home, school or other sensitive place, review who can see its content and location.
Stay aware of your surroundings and respect access restrictions. Use AR only where camera use is permitted. A memory or map pin does not give permission to enter private or unsafe property.
Account & Data
Deactivate your account
Deactivation hides your profile and content. Sign in again to reactivate your account.
Open Settings > Account Management > Deactivate account. This is different from permanent deletion.
Delete your account
Account deletion is permanent and has no recovery period.
Open Settings > Account Management > Delete account, then follow the confirmation steps.
If you cannot sign in, use the account deletion request page. We must verify account ownership before acting on an external request.
Contact us
Still need help?
Send us a message through the contact form.
It helps to include
- Your device type, such as iPhone or Android
- What you were trying to do
- The error message you saw
- A screenshot, if it helps explain the problem
For your security: never send your password, sign-in code or recovery key.